The helpdesk your whole team can use
Every email becomes a ticket with an owner and a deadline. SLAs and automations keep it moving, and customers get a portal and a knowledge base. Agents are included in every plan.
Free plan · No card needed · Sign in with your CosmoOps account
One queue
Email and portal tickets in one list, with owners, statuses and tags.
SLAs that keep time
Due times per priority, paused while you wait on the customer.
Answers before tickets
A public knowledge base, suggested as customers start writing.
Your whole team
Agent seats are included on every plan - no per-agent fees.
How it works
From a forwarded inbox to a resolved ticket
Four steps, and the first two take an afternoon.
- 1
Set up for your business
Sign in with CosmoOps and say what kind of business you run. Support suggests ticket types, teams and SLA targets to start from - you see them before anything is created, and can change all of it later.
- 2
Forward your support address
Point support@ at Support. Every new email becomes a ticket, and the customer's replies land on the same one.
- 3
Work one queue
Each ticket has an owner, a priority and a due time. Internal notes, @mentions and saved replies keep the team in step; assignment rules and automations do the routing on Growth.
- 4
Resolve and learn
Customers rate a resolved ticket, follow theirs on the portal and find answers in your knowledge base - and the reports show response times and SLA attainment.
Pricing
Flat plans. Agents included.
Pay for the helpdesk, not per head. Prices in rupees, plus GST.
Free
For a small team answering its first customers.
Free
Free forever, no card needed
- 3 agents included
- 200 tickets per month
- 1 email channel
- 25 knowledge-base articles
- 1 SLA policy
- No automations
- Custom fields (not included)
- Round-robin assignment (not included)
- Load-balanced assignment (not included)
- Business hours and holidays (not included)
- Portal branding (not included)
- Satisfaction surveys
- Shared views (not included)
Growth
For a growing team with SLAs, round-robin and a branded portal.
₹14,990per year
₹1,249/mo, billed yearly · plus GST
- 15 agents included
- 5,000 tickets per month
- 5 email channels
- Unlimited knowledge-base articles
- 10 SLA policies
- 20 automations
- Custom fields
- Round-robin assignment
- Load-balanced assignment (not included)
- Business hours and holidays (not included)
- Portal branding
- Satisfaction surveys
- Shared views
Scale
For support at volume - unlimited agents, tickets and automations.
₹49,990per year
₹4,166/mo, billed yearly · plus GST
- Unlimited agents
- Unlimited tickets
- Unlimited email channels
- Unlimited knowledge-base articles
- Unlimited SLA policies
- Unlimited automations
- Custom fields
- Round-robin assignment
- Load-balanced assignment
- Business hours and holidays
- Portal branding
- Satisfaction surveys
- Shared views
Features
Everything a helpdesk should do
The checklist teams compare helpdesks on, and the plan each one comes with - including what is not built yet.
Email becomes a ticket
Forward your support@ address in; customer replies land on the same ticket.
Every plan
Statuses, priorities and types
Open, awaiting customer, on hold, resolved, closed - with your own ticket types.
Every plan
Custom fields with dependencies
Text, number, select, date and checkbox fields; a select's options can depend on another.
Growth and up
Split and merge tickets
Merge duplicates into one thread, or split a message off into its own ticket.
Every plan
Teams and assignment rules
Round-robin on Growth, by workload on Scale - only to agents marked available.
Growth and up
Automations
When a ticket is created, updated or waits too long: assign, set fields, tag, notify or reply.
Growth and up
Roles and team visibility
Admin, manager, agent and viewer, plus "my team's tickets only".
Every plan
SLA targets and overdue flags
First-response and resolution targets per priority; the clock pauses while you wait on the customer.
Every plan
Business hours and holidays
SLA clocks that count only your working hours, in any time zone.
Scale and up
Internal notes and @mentions
Notes are never emailed; mention a teammate to bring them in.
Every plan
Canned responses
Personal and shared saved replies with customer and ticket placeholders.
Every plan
Customer portal
Customers sign in with a one-time code to raise, follow and reply to tickets.
Every plan
Public knowledge base
Markdown articles, published on your portal and suggested before a ticket is raised.
Every plan
Satisfaction ratings
A 1-5 rating and comment, asked by email and in the portal once a ticket is resolved.
Every plan
Dashboards and reports
Pending, overdue, response times, volume and SLA attainment - with CSV export.
Every plan
Per-ticket analytics
First response, resolution, hold time and reopen count, kept on every ticket.
Every plan
Tags and saved views
Tag tickets and save filters; share views with the whole team on Growth.
Every plan
Works on your phone
A responsive inbox you can install as an app.
Every plan
Telephony
Take calls and log them on the ticket - through CosmoOps Voice.
Coming later
Import from another helpdesk
Bring your ticket history with you.
Coming later
Questions
Before you sign up
Do I need a CosmoOps account?
Yes - that is the whole sign-up. Support has no accounts of its own: your workspace, the people in it and what each of them may do are the ones you hold in CosmoOps Connect. If you already use another CosmoOps app, you are one press from being inside.
Do my customers need an account?
No. Customers write to your support address as they do today, and their replies land on the same ticket. On the customer portal they sign in with a one-time code sent to their email - there is no password to create.
How does email get into Support?
Each email channel gives you a Support address. Set your existing mailbox (Gmail, Outlook or any provider that can forward) to forward to it, and every new message becomes a ticket. Setup walks you through it per provider.
What does “no per-agent fees” mean?
Agent seats come with the plan instead of being billed per head: Free 3 agents, Growth 15 agents, Scale unlimited agents. Adding a teammate within your plan's seats does not change your bill.
Where do I pay, and do I get a GST invoice?
In CosmoOps Connect, which holds the card, the subscription and the GST invoice for every CosmoOps app you use. Prices are in rupees and exclusive of GST. The Free plan needs no card.
Can I bring tickets over from another helpdesk?
Not yet - importing ticket history is on the list as coming later. Today you start fresh: forward your address in and new conversations arrive as tickets from that point on.
Give every customer email an owner and a deadline
Start on the Free plan, forward your support address, and answer the first ticket today.